faq | La Marzocco

faq

Check out our FAQ below to see if we have answers to your question. If not, head on over to our Contact Us page for ways to get a hold of us.

Why does customizing a machine make it non-ETL certified? +

All of our products are tested and ETL certified under their stock configuration. By changing out the exterior materials it changes the model that was approved. Technically changing the exterior materials does not change the internal components that were approved, but since it is no longer the exact ETL model we can not say it is ETL certified. This has no affect on the home user since ETL is used purely for consumer confidence. If you have more specific questions about this, please e-mail us at home.usa@lamarzocco.com

Where does La Marzocco Home ship? +

Currently we will ship to anywhere in the United States. When you choose the Free Shipping option for anything other than an espresso machine purchase, it will be sent UPS Ground. 

How does service work for my machine? +

Purchasing your machine directly from La Marzocco Home means one-on-one phone support Monday through Friday from 9 am – 5 pm PST. If we can’t solve your problem over the phone, we have a list of Preferred Service Providers that we trust to work on La Marzocco Espresso Machines that we will send out to fix your machine. If you are in an area where there are no service providers, we will give you instructions on how to ship your machine to us for repair.

Can I create a custom color and logo for my machine? +

Currently we are only offering set customization pieces for the GS3 and Linea Mini. We will continue to add new items to the list of customizations in the future. If you want something specific for your machine, we have vendors that we can refer you to in order to create a completely personalized machine. Contact us for more information.

What's the most important thing I can do to make sure my La Marzocco espresso machine keeps running normally? +

The most important thing you can do for your espresso machine is to use the right water. Most of the problems people experience with their machines stems from the fact they are using water that is outside of the specification given by La Marzocco for proper operation. Each of our machines ship with a water test kit so that you can make sure the water you are using is within spec. View our Water Specifications and enter the results of your test in our Water Calculator. Also, be sure to read through this Water for Home Espresso post we put together.

What options do you have for shipping? +

La Marzocco Home offers free shipping for any order over $50. We don’t currently ship outside the United States. In order to fulfill all of our orders we use two different shipping methods.

XPO Logistics

For any espresso machine order to the contiguous 48 states, we ship using XPO Logistics. There may be extra charges for shipping to Hawaii and Alaska. In order to better estimate how long a Freight shipment will take to get to your residence view the XPO Logistics Transit Time Calculator.

When receiving a freight shipment it is important that you are available to be home to receive the delivery. You must inspect the machine for damage before signing the paperwork. Once you sign the paperwork you are responsible for any damage that may have occurred in transit. Make sure that you note any damage that you find on the delivery receipt. View our guide to receiving freight packages here.

UPS Ground Shipping

For any free shipping order other than an espresso machine we use UPS Ground shipping. View the UPS Ground shipping estimate map from Seattle, WA